1. Cancellation Timeframes & Refund Eligibility

• Full Refund (100%): Available if cancellation is made at least 24 hours before the scheduled booking time.
• Booking Deposit: No refunds are available for the online booking deposit if appointment is cancelled less than 24 hours before appointment time or with no prior notice (EG: no shows.)
• Unable To Notarize Documents: If the notary is unable to proceed with the notarization through no fault of their own. Washington notaries have the right to refuse a notarization for the following reasons:
  -the signer does not have valid or acceptable IDs or the notary is not convinced the person mentioned in the document is the person in front of them
  -the document is incomplete and the signer needs guidance in how to complete it (notaries are not permitted to assist in document preparation or give advice)
  -the document has no notarial language (place for the notary to sign and stamp) and needs a loose certificate and the signer does not know which type is needed (we can provide certificates but cannot choose the type for you)
  -we are not convinced the signer fully understands the document or is signing of their own volition
  -there is any suspicion of fraud
  -witnesses are required but none are available
  -the document is not permitted to be notarized by Washington State law
• Notary Cancellation: If the notary needs to cancel the appointment, the customer may request a full refund if not selecting a rescheduled date.

2. Refund Processing

• Approved refunds will be processed within 5–7 business days.
• Refunds are issued to the original payment method; processing times may vary by bank/payment provider.

3. How to Cancel or Modify a Booking

• Online: Log in to your booking via the provided email, then you can cancel/modify the booking as needed.
• Email: Send a cancellation request to [[email protected]] with your booking details (name, order #, date).
• Cutoff Time: The 24-hour window is based on the local time zone (PST) of the booked service.

4. Exceptions (Case-by-Case Refunds)

Refunds may be granted for:

• Medical emergencies: (with valid documentation, e.g., doctor’s note).
• Extreme weather/natural disasters: impacting service delivery.
• Provider cancellation: Full refund or rescheduling offered.

5. Disputes & Customer Support

• For disputes or urgent requests, contact [[email protected]] within 48 hours of the booking time.
• We reserve the right to refuse service to clients who repeatedly cancel last-minute.

Identification Documents

To ensure accurate identification of each client or witness, valid identification documents must be provided. Acceptable forms of ID include: a DMV-issued ID card or driver’s license, a U.S. passport or passport card, a foreign passport officially recognized by the U.S., a U.S. military ID, a Tribal ID card, or any government-issued document that includes the individual’s photograph and signature, as well as corrections ID.

We are never permitted to notarize documents by someone over the phone or for someone who previously signed a document. The signer must always be present in the same room as the notary.

Acceptable ID documents

The documents must:

• Be current or expired for less than 3 years
• Be issued by a federal or state government
• Contain the individual’s photograph, signature, and physical description

A single form of valid ID is acceptable for notarization in most cases. However, there may be cases where multiple forms of identity verification are needed, especially if there are discrepancies between the names on the document and the IDs.

Acceptable Forms of ID	Unacceptable Forms of ID
State-issued driver’s license	Social Security cards
State-issued identification card	Birth and marriage certificates
U.S. passport issued by the U.S. Department of State	Credit cards
U.S. military ID	School ID
State, county and local government IDs	Library card
Permanent resident card	Temporary driver’s license